Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Knaresborough
GPhC Registration No: 9012511
Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Knaresborough collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Knaresborough is a GPhC-registered online pharmacy weight loss clinic serving patients in Knaresborough and across the UK. As a regulated pharmacy, we act as the Data Controller for all personal and medical information you provide to us. We take our legal and ethical responsibilities seriously in handling your data.

2. Data We Collect

When you use our services, we may collect the following types of information:

• Personal details: Full name, date of birth, address, email address, and phone number.
• Medical and health information: Weight, height, BMI, medical history, current medications, and any other health information required to safely dispense weight loss treatments.
• Payment information: Billing details processed securely through our payment provider. We do not store full card details.
• Technical data: IP address, browser type, and usage data collected when you visit our website.

3. How We Use Your Data

We use your personal and medical data to:

• Assess your suitability for weight loss treatments as part of our pharmacist-led clinical review process.
• Dispense and arrange delivery of approved medications, typically within 1 working day of pharmacist approval.
• Maintain accurate patient records as required by GPhC regulations.
• Communicate with you regarding your order, treatment, or any clinical concerns.
• Comply with our legal and regulatory obligations as a registered pharmacy.

Our lawful basis for processing your health data is the provision of healthcare services and compliance with legal obligations. We process special category health data under Article 9(2)(h) of the UK GDPR.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors interact with our site. Cookies we use may include:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: Help us understand website traffic and usage patterns using tools such as Google Analytics.
• Functional cookies: Remember your preferences to improve your experience.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

• Delivery partners: To fulfil and dispatch your medication orders.
• Payment processors: To securely handle transactions on our behalf.
• IT and platform providers: Who support the operation of our website and pharmacy management systems.
• Regulatory bodies: Such as the GPhC or NHS, where we are legally required to disclose information.
• Healthcare professionals: Where it is necessary to protect your health or safety, or as part of coordinated care.

All third parties we work with are contractually required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and GPhC guidance, or longer where required by law. After this period, data is securely deleted or anonymised.

7. Your Privacy Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access, correct, or request deletion of your information where legally permissible. You may also request that we restrict or stop processing your data in certain circumstances. To exercise any of these rights, please contact us directly using the details below. We will respond to all data-related requests promptly and fairly.

8. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Knaresborough
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk